Privacy policy.
This page describes what AgenVoice collects, why, and how long it is kept. It is written to be read rather than to be defensible. The controlling version is the signed agreement with your organisation.
WHAT WE COLLECT
Call audio and transcripts, caller phone numbers, and the details a caller gives in order to be booked or identified.
WHY
To answer the call, complete the booking, and give the customer a record of what was said.
CONTROLLER
For calls to a customer number, that customer is the controller and AgenVoice is the processor.
RETENTION
Set per tenant. Audio can be discarded immediately with transcript-only retained.
SHARING
Model and telephony subprocessors listed in the DPA. No sale of personal data, ever.
YOUR RIGHTS
Access, correction, deletion and export, exercised through the controlling organisation or directly with us.
CONTACT
privacy@agenvoice.com. A named data protection contact is available on request.
Last updated September 2026. Plain-language summary above; the signed agreement governs.