New patients, welcomed
Gather contact details and the information your practice needs before offering an appropriate appointment.
From the first patient call to the next recall, give your practice a voice that understands appointment types, provider availability and when the conversation needs a person.
A good call does more than end politely. It gives your customer a next step and your team the context to follow through. Explore how the conversation becomes useful work.
Existing patient identified
Example workflow. Your setup follows your rules and connected systems.
Follow-up is more useful when it gives patients a choice. Build a recall journey that respects your contact permissions, scheduling rules and the patient's response.
Approved contacts and contact permissions.
A conversation about the patient's next visit.
A booking request, a callback, or a decline.
Record the response and the agreed next step.
A patient response is useful even when it is not a booking. The outcome returns to the practice so the next conversation starts with context.
Illustrative workflowGather contact details and the information your practice needs before offering an appropriate appointment.
Build an outbound follow-up workflow for recall lists, with contact permissions and booking rules defined by your practice.
Explain opening hours, accepted plans and preparation instructions from your approved practice information.
Your team knows where a conversation can go—and where it should stop. We build those decisions into the workflow from the beginning.
Explore trust & controlUrgent dental concerns follow practice-approved escalation rules.
Clinical advice and treatment recommendations stay with your team.
Appointment duration respects the provider and visit type.
Pricing and coverage answers come from approved information.
Patients can request a human or a callback.
A good fit starts with the right questions. Here are a few we hear from dental practices.
Talk through your setupYour setup can distinguish appointment types, durations and providers. Confirm the available practice-system or calendar integration with the AgenVoice team so those rules match your actual schedule.
Your practice supplies the approved questions, wording and escalation route. The agent passes concerns to the appropriate person and does not diagnose a condition or recommend treatment.
Outbound recall workflows can use your approved list, contact permissions and scheduling rules. Review the campaign scope and your practice-system connection before launch.
Bring the everyday requests, the complicated handoffs and the questions only your team knows to ask. We’ll explore the right workflow together.